Within 30 Days
Submit your request within 30 calendar days of the confirmed delivery date.
DecoBloom Customer Care
Returns & Exchanges
Celebrations should feel effortless. If your DecoBloom purchase is not right for your occasion, our clear 30-day return and exchange process is here to help.
Return Window
30 days from delivery
Return Cost
Free eligible returns
Exchange Support
Simple and guided
Our Promise
A Thoughtful Return Standard
We want every table setting, gift detail, balloon arrangement, and decorative accent to arrive ready for the moment you imagined.
Eligible products may be returned or exchanged within 30 days after delivery. Items should be unused, unassembled, uninflated, and returned with their original packaging, labels, accessories, and order information.
A change of plan should not make your celebration more complicated.
Return Eligibility
What Can Be Returned
Products must reach us in a condition that allows them to be safely offered again.
Unused Condition
Products must be unused, unworn, unwashed, uninflated, and free from signs of setup or display.
Original Packaging
Include the original box, sealed packaging, labels, instructions, accessories, and protective materials.
Complete Sets
Multi-piece decorations, tableware, favor sets, and kits must be returned complete.
Order Verification
Keep your order number or confirmation email available so the purchase can be verified.
Approved Shipment
Wait for return instructions before mailing an item so it reaches the correct processing location.
The Return Journey
Four Clear Steps
Keep the product and packaging together until your request has been reviewed.
Send the Request
Provide your order number, the item name, and a short explanation of the return or exchange.
Receive Instructions
We review the request and provide the correct return location and packaging guidance.
Pack Carefully
Place all parts inside the original packaging and attach the provided return information.
Inspection and Resolution
After inspection, the approved refund or exchange is processed and confirmed.
Exchange Options
Exchanges, Made Simple
Need a different color, size, quantity, or celebration style? Request an exchange within the same 30-day window.
- Exchange approval is subject to product availability.
- The original item must meet all return eligibility requirements.
- Price differences are confirmed before the replacement is processed.
- If the preferred replacement is unavailable, a refund may be offered instead.
- Replacement delivery timing begins after the exchange has been approved.
Refund Details
Refund Timing
Refunds are returned to the original payment method after the item has arrived and passed inspection.
Inspection
Returned products are checked for condition, completeness, and compliance with the approved request.
Approval Notice
An update is sent after the inspection confirms whether the refund has been approved.
Processing
Approved refunds are generally issued within 5–10 business days after inspection.
Bank Posting
Financial institutions may require additional time before the credit appears on the original account.
Original Discounts
Refunds reflect the actual amount paid after any automatic promotion or order discount.
Special Cases
A Few Important Details
Some products require additional review because of personalization, safety, hygiene, or product condition.
01
Personalized or made-to-order products are returnable only when damaged, defective, or different from the approved order details.
02
Inflated balloons, opened food-contact items, used tableware, assembled decorations, and worn party accessories cannot be returned.
03
Items damaged through misuse, incorrect installation, improper storage, or unauthorized alteration are not eligible.
04
Damaged, defective, missing, or incorrect products should be reported promptly with clear photographs of the item and packaging.
05
Do not mail a return to the DecoBloom business address unless that address appears in your approved return instructions.
Useful Answers
Questions, Answered
Review the essentials before beginning your return or exchange request.
When does the 30-day return window begin?
The return window begins on the date your order is marked as delivered by the carrier.
Are eligible returns free?
Yes. DecoBloom provides free return support for eligible products when the approved instructions are followed.
Can I return part of a tableware or favor set?
Sets and multipacks must generally be returned complete, unused, and in their original sealed packaging.
What if my order arrived damaged or incomplete?
Keep the product, shipping carton, and packaging materials. Include clear photographs and a description of the issue when submitting your request.
Can I exchange an item for a different product?
Yes, when the requested replacement is available and the original product meets the return requirements. Any price difference will be confirmed first.
Where should I send my return?
Use only the return location supplied with your approved instructions. Return processing locations may differ from the DecoBloom business address.
How will I know when my refund is complete?
A confirmation is sent after the approved refund has been issued to the original payment method.
Return Assistance
Ready to Begin?
Have your order number, item details, and any relevant photographs ready. We will guide you through the next steps.
Start a Return
DecoBloom
support@decobloom.lol · +1 (334) 267-5782
3760 Lee Road 240, Salem, AL 36874, United States
support@decobloom.lol · +1 (334) 267-5782
3760 Lee Road 240, Salem, AL 36874, United States